Service operations management Essay Example | Topics and Well Written Essays - 1750 words

Service operations management - Essay ExampleThe service field poses tough competition to the conventional manufacturing industrial sector. The service operations management in the business motion outsourcing (BPO) industry nurtures millions of jobs throughout the reality. Many companies from the developed nations have outsourced their operations to other locations with benefits of low cost labor, dismount investment in infrastructure and technology and employees with good skills and competencies. The BPO industry that serves organizations at other locations has emerged as orbicular competitor for other industries in the manufacturing, service and public sectors in terms of revenues generated, profits made and cost saved, and work dynamics. An evaluation of services operations management in the BPO sector has been undertaken in order to realise various dimensions attached services operations management in this sector.The immense success recorded by the BPO industry has attracte d many researchers from all over the world to study and understand business management these cases argon also examples of many management studies. The success of service delivery by companies from different locations in the world occupies much of management literature and research conducted during the previous two decades. This report will be ground on Hasketts (1987) review that provides basic framework for construction of service operations on integrate functions, strategic service vision, inner-directed vision, quality, information and technology. Transferring business operations from one location to other is highly challenging and requires special skills and competencies in terms of the five main management functions, planning, organizing, leading, coordinating and controlling. These five core functions argon achieved through strategic planning and management effective leadership technology and skills and human resources management. In general, these functions have the appear ance _or_ semblance quite similar to any other